Order Processing
All orders are processed within 7-15 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation email after your purchase and a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Locations
We currently ship across:
United States
United Kingdom
Germany
Europe (selected countries)
Shipping availability may vary depending on local regulations and carrier services.
Estimated Delivery Times
Estimated delivery times are as follows:
United States
Standard Shipping: 3–7 Business Days
Expedited Shipping: 1–3 Business Days
United Kingdom
Standard Shipping: 5–10 Business Days
Germany & Europe
Standard Shipping: 5–12 Business Days
Delivery times are estimates and may vary due to weather conditions, customs clearance, carrier delays, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated at checkout based on:
Delivery location
Package weight
Shipping method selected
Any applicable shipping fees will be displayed before payment is completed.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Customers can use the tracking information to monitor the progress of their shipment.
Incorrect Shipping Information
Please ensure your shipping address is accurate and complete.
Navguru Wellness LLC is not responsible for delays or delivery failures resulting from incorrect or incomplete shipping information provided by the customer.
Additional shipping charges may apply if a package must be re-shipped.
Lost or Delayed Shipments
If your package is significantly delayed or appears lost in transit, please contact our support team.
We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.
Damaged Deliveries
If your order arrives damaged:
Take clear photographs of the package and product.
Contact us within 7 days of delivery.
Include your order number and photos.
We will review the claim and provide an appropriate resolution.
International Orders
International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Contact Us
For shipping-related questions, please contact:
Navguru Wellness LLC
Website: https://navguruwellness.us
Email: navguruwellnessus@gmail.com
Phone: +1 (217) 616-3006
We appreciate your trust in Navguru Wellness LLC and strive to deliver every order with care and reliability.